For a while now I’ve had my eye on this gorgeous wallet from Supr, billed as ‘the thinnest wallet ever’ (originally funded by Kickstarter). Today they finally got new stock in, so I placed an order for two wallets - one white, one black (as a spare) - only to find they wouldn’t accept an overseas order (they’re US-based, I’m shipping to the UK).
So I shot an email off to the company asking if there was any way round it - and within twenty minutes, a personal reply from a guy called Erik thanking me for my business and explaining that it was just a bug and to keep trying! I was chuffed.
I came back to the site an hour ago to try again. While I was able to successfully buy the spare black wallet I wanted, I found - to my dismay - that the white wallet had already sold out. I sent an email back to Erik that just said “the white wallet is out of stock already :(“
Here’s what I got back:
Sorry about that! We have another set of boxes being shipped out tomorrow. We see that you have a Black Slim heading your way already. You want a White, also?
If you did want a White as well, send the $25 to us via PayPal and we will get something shipped by hand out to you tomorrow. Since the shipping issues were on our end, we will pay the shipping.
Thanks for hanging in with us today. What a wild one!
Again, this email came back within ten minutes. I’ve never been so impressed with a company being simultaneously prompt, friendly, willing to go above and beyond to solve the problem and genuinely appreciative of my custom all at once. So now I’m doing everything I can to recommend these guys - they deserve it. If you’re in the market for a wallet, give Supr a try :)